← Back
Terms of delivery
1. Application
These delivery conditions apply to the sale of products, comprehensive solutions, consulting plans and services (hereinafter referred to as Delivery) between inBliss Oy (hereinafter referred to as inBliss) and the customer (hereinafter referred to as the Customer), unless the parties have agreed otherwise in writing. inBliss does not accept, without agreement, the general terms and conditions of customers or third parties that are contradictory or deviate from these terms of delivery. This also applies to situations where inBliss has not specifically criticized the Customer's general conditions in question or where inBliss delivers without reservations or without reference to these delivery conditions. These delivery conditions are only deviated from, if separately agreed upon in writing by both parties.
2. inBliss Delivery, products and services
inBliss produces, resells and integrates complete solutions for digital decoration, space and visitor management, guidance and information display systems, as well as products and services, such as information, guidance, space reservation, visitor management and video playback software, mobile applications and devices, professional displays, the company's patented modular inBliss Frame frame solution, projectors and sound systems, high-quality UHD 4K movies and film production, installation of complete systems as well as service and maintenance, as well as consulting, planning and training for the solutions they deliver.
3. The customer
The customer means a party who, on the basis of a written offer received from inBliss, gives it an order, or whose order or order placed by e-mail or telephone has otherwise been accepted by inBliss. inBliss can, at its own discretion, choose its customers or set conditions for the customer.
4. Delivery planning
inBliss is responsible for the design and implementation of the solution subject to delivery in accordance with the delivery content presented in the offer. The solution offered to the customer takes into account the customer's needs and views within the conditions set by technology and functionality. The customer undertakes to provide the necessary information for planning, including information obtained from possible third party consulting parties.
5. Offer
The offer made by inBliss defines the content of the Delivery and the special conditions that differ from these delivery conditions. The terms specified in the offer take precedence over these terms. inBliss provides all preliminary information and cost estimates regarding delivery without commitment, unless otherwise stated. inBliss reserves the right to change the content of the offer if the product supply or availability changes or if it has not been agreed otherwise.
6. The binding nature of the offer
Offers made by inBliss are not binding, unless specifically stated otherwise in writing. inBliss reserves the right to change offers when the order becomes more detailed and the prices of products or services change
7. Order contract
An order contract is created between inBliss and the customer when the customer has accepted the written offer made by inBliss or when the customer has made a direct order or assignment to inBliss verbally, in writing, by e-mail, via the Internet or by telephone.
8. Delivery
The prices mentioned in the offer include the mentioned products and installations. If the installation time substantially increases from the planned time for a reason other than inBliss's responsibility, e.g. the object is not in the condition indicated and suitable for installation, or the object's network connection is not functional, or another aspect relevant to the installation changes or is missing, inBliss will invoice and the Customer will pay additional costs arising from the increase in installation time and difficulties costs based on actual expenses.
​
Delivery and transport costs and other possible additional costs are charged separately by inBliss according to the actual costs. The delivery is considered accepted when it has been delivered to the customer by e-mail (plan, consultation) or installed at a location specified by the customer.
9. Delivery time
inBliss delivers the delivery at the agreed time. The delivery times stated by inBliss are not binding, unless a specific delivery time has been expressly agreed upon. Unless a delivery time has been agreed upon, inBliss will deliver the ordered delivery immediately or as soon as it is ready or available. inBliss is not responsible for delays caused by third parties, such as equipment suppliers, and does not compensate for possible costs caused by them.
If inBliss has overdue receivables from the Customer, inBliss has the right to withhold the agreed deliveries until the overdue payments have been made. In this case, the agreed delivery time is considered to have been moved accordingly and the Customer has no right to submit any claims to inBliss due to this delay.
10. Price of delivery
The customer pays for the costs according to the Order Agreement and/or the offer and/or otherwise separately agreed.
The design and installation costs offered and priced by inBliss are based on the best estimate based on the information received from the delivery. If the amount of work substantially increases from the estimate based on the information provided, inBliss will invoice the Customer and the Customer will pay the increased costs based on the actual amount of work or increased equipment and/or supplies. The design of the delivered solution is charged to the Customer according to the amount of work performed, either as a separate purchase or as part of the overall solution.
inBliss reserves the right to additionally invoice the direct costs related to handling the assignment, which include, for example, travel, accommodation and per diem costs.
11. Service and maintenance contract
inBliss offers its customers to offer a service and maintenance contract, which allows the Customer to receive maintenance and maintenance services at a reasonable price against the basic fee stipulated in the price list. Agreement The customer will receive the services at a reduced contract price specified in the price list for parts that exceed the amount.
The customer inBkka does not have one-time payment prices made with the add-on, and the maintenance contract applies to the maintenance of the price list.
12. Terms of payment and invoicing
inBliss invoices the Delivery costs at the agreed time. The customer undertakes to pay the invoices within the payment period. The payment period for invoices is 14 days net, unless otherwise agreed in writing. The customer is obliged to pay late payment interest in accordance with the applicable interest law. Late payment interest is billed on a separate invoice. The Customer knows that inBliss can assign its receivables from the Customer to third parties. If the delivery includes a leasing purchase, the contract is between the Customer and the leasing company. If the customer does not sign the leasing agreement on time, inBliss has the right to invoice the entire amount as a one-time acquisition cost directly from the Customer, and the Customer is obliged to pay inBliss' invoice.
inBliss reserves the right to use a financial company with software licenses. If the operating costs of the systems are billed through a financing company, a separate system leasing agreement between the financing company and the Customer is signed electronically when the order is confirmed. The use of the financing company does not incur any separate costs for the Customer, and the leasing contract is automatically terminated at the end of the agreed system period.
Upon creation of the order contract, inBliss immediately invoices fifty (50) percent or at least three thousand (3,000) euros as the first installment, unless otherwise stated in the Offer. If the Order Agreement is created less than four (4) months before the time of Delivery, inBliss will immediately invoice the Customer for eighty (80) percent of the total value of the Delivery. If the value of the Order is less than three thousand (3,000) euros, inBliss will invoice the Order in full after the Order Agreement is created. inBliss has the right to invoice the Customer
Purchases according to the order contract or otherwise agreed in writing with the Customer (such as services, equipment and software) immediately when the expense is incurred. inBliss invoices the Customer for the service and maintenance work performed either in accordance with the cheaper price specified in the Service and Maintenance Agreement or, if no service and maintenance agreement has been signed, in accordance with the valid inBliss service price list, starting at €75/h for equipment and €90/h for software service and maintenance work.
If the Customer neglects invoicing for equipment deliveries, system or service and maintenance work, inBliss has the right to stop the service and maintenance service, including shutting down the object's cloud service, until all invoices have been paid. In addition, in order to avoid misunderstandings by end customers, inBliss has the right, after giving a written warning, to publish information on the target's screen informing about the situation, such as "The system is out of use due to the subscriber's neglected payments".
inBliss has the right to take into account in its price the direct costs caused by third-party payments that affect the operation of the system, which directly affect the systems produced for the Subscriber, that occurred after the signing of the contract. inBliss has the right to this even when the price is fixed. inBliss must notify the Subscriber of the change in prices in writing at least two (2) months before the beginning of the billing period, when the change takes effect. In connection with the price change, inBliss will provide an appropriate explanation of the price changes.
13. Currency condition
The invoice is primarily paid in euros. If the price is based on a foreign currency and the currency in question essentially strengthens compared to what it was in the Offer, inBliss has the right to change the price of the product in euros before delivery in the same proportion as the exchange rate of the currency in question has changed.
14. Damage compensation and cancellations
The customer does not have the right to cancel the order after the Order Agreement.
inBliss has the right to cancel the mentioned order contract or postpone the delivery time if the Delivery becomes difficult or canceled for reasons other than inBliss's responsibility, e.g. the customer's network connection is not functional, the renovation of the object has not been completed in the announced schedule or there are not enough participants in the agreed training, etc. inBliss will notify the customer of the cancellation immediately after the reason for cancellation arises. inBliss has no obligation to pay compensation to the customer due to the cancellation.
If inBliss cancels the delivery, then inBliss will refund the fees paid by the customer minus the costs already incurred related to the Delivery, which can be read, for example, Delivery planning costs, travel and accommodation costs, equipment and subcontracting costs, and the work done by inBliss staff, although the list is not complete. In addition, ten (10) percent of the total amount subject to cancellation will not be refunded as cancellation costs.
Cancellation does not affect contracts between inBliss and the customer for other services. However, if the production of these becomes impossible due to the cancellation of the Delivery, inBliss has the right to also cancel these other services under similar conditions.
15. Ownership, liability and warranty
Ownership of the object of sale is transferred to the Customer when the purchase price has been paid in full. inBliss retains ownership of the Delivery until the full purchase price has been paid. Risk responsibility is transferred to the Customer when the devices contained in the Delivery Content are on the customer's premises.
inBliss does not give guarantees for the Delivery, unless otherwise agreed in writing. The devices supplied by inBliss have a manufacturer's warranty, which is usually three years and can be extended to five years at an additional price offered by the device manufacturer, if separately agreed in writing. if necessary, inBliss provides more detailed information about the manufacturer's warranty, warranty exchange and/or compensation services on behalf of the manufacturer. In general, the manufacturer's warranty does not cover damage caused by an accident, lightning strike or other natural event, normal wear and tear, careless use or improper care. In general, the manufacturer grants a new warranty for replaced or refurbished goods under the warranty until the end of the original warranty period.